IT support and helpdesk 24/7

For 20 years we have been providing IT support and SLA to customers around the world. We support hundreds of thousands of devices and a wide range of traditional and cloud-based systems. A dedicated team of technicians is available 24 hours a day, ready to tackle any IT challenge.

Why with us?
IT support and helpdesk 24/7
  • 1

    Availability up to 24/7/365

    We have several IT support options for you, from basic user support to comprehensive management of your solutions. We can be available 24/7 to meet the demands of even the most demanding customers.

  • 2

    Guaranteed SLA - response and repair time

    We offer IT support with SLA parameters of 99.9%. We boast superior response times and thanks to our expertise we can resolve most incidents on first contact. If necessary, we escalate incidents and errors to the solution vendor.

  • 3

    Proactive approach

    We understand that in a fast-paced digital environment, every second counts. In addition to reactive support, we rely heavily on proactive monitoring and automation. This is to prevent unexpected outages or security breaches.

  • 4

    Global service in different languages

    You can normally use our support in Czech and English. Thanks to our membership in the GEMA Alliance, we can offer services in other languages and even locally.


Take a look at the implemented solutions


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Our monitoring centre will keep your systems running smoothly up to 24/7. With the optional Managed Detection and Response service, it can also cover your protection against cyber threats with security monitoring and early threat detection and automated response.

IT support and helpdesk 24/7

IT Support and SLA

Reactive services

  • Your users (L1 IT support) or administrators (L2/L3 IT support) can contact us via the web portal, email or phone.
  • We will resolve reported incidents and requests according to the agreed SLA. Each customer also has an escalation contact.
  • If necessary, we will forward incidents and errors to the solution vendor and actively coordinate the necessary interaction.
  • Our web portal provides access to a complete history of all your requests and online reporting. Regular joint “service reviews” identify opportunities to improve our services.

Proactive services

  • Thanks to proactive monitoring, we can alert you to service outages or, for example, to impending certificate expirations.
  • Our regular automated and manual checklists will detect possible misconfigurations.
  • Our technical newsletter will alert you to known bugs, critical vulnerabilities, or major changes in the technologies served.
  • By regularly analyzing reported incidents, we identify potential problems in the solution you use and suggest corrective or preventive measures.
  • We will recommend and, in cooperation with you, upgrade the individual components of the solution.
  • Regular consultation days ensure continuous development of solutions according to your needs and current trends.

Our certification

  • The expertise of our specialists is constantly verified. All our technicians undergo a regular certification process for the technologies they support.
  • ISO 27001 certificate Information Security Management System – we guarantee our customers the protection of their sensitive data and information.
  • ISO 9001 certificate Quality management system – we are constantly improving the quality of services provided to our customers.

Other services

Our Support Center monitors and supports various solutions and systems of many companies. We provide a seamless operation with a wide range of coverage and an emphasis on automation and a proactive approach.


We provide IT support, SLA, monitoring and helpdesk services to the following companies:


Or contact us directly

Alena Valeckova

Alena Valeckova

office coordinator

Contact us

Fill out our form, we will contact you within a few days with a proposal for a non-binding consultation.

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