Our experts specialize in Microsoft Exchange and IBM Lotus Domino and can work with you to deliver the best solution for your business.
- Proof of concept and load testing in SYSTEM4U server lab
- Implementation and pilot management
- Full support and service monitoring
- Server and client interface modification
- New system features development
Customer service support center is accessible to our customers.
There are three levels of availability based on selected SLA tier:
- Daily from 8 AM to 8 PM *
- Weekdays 9 AM to 5 PM *
Our customer service officers are available not only to solve technical issues when requested by the customers but are also responsible for monitoring the hardware and software infrastructure. You can reach our call center via phone and e-mail or through interaction with our agents using the Remote Support application.
* applies to customer’s location time zone
We provide active or passive server monitoring.
Active Server Monitoring includes but is not limited to:
Passive Server Monitoring
Passive Server Monitoring is used in cases where the security setting does not allow our agents to perform Active Server Monitoring and the support is limited either to reactive support per customer request or to server log analysis.