IT support and server management

We offer full support of your IT infrastructure – hardware, software, networks, printers, mobile devices and others. Your end-users and local administrators can contact our support team 24/7, 365 days a year.

We provide full or partial support of your existing IT infrastructure.

Cloud-computing-devices

 

Our support services include:

  • Hardware and software delivery
  • Warranty support
  • System documentation
  • Change management documentation
  • Disaster recovery assessment
  • Performance optimization
  • Network security analysis and Virus protection assessment

We do not just look at your current architecture – we like to build lasting relationships with our customers. As we work with many customers, we have gained broad experience across a full range of current technologies. This enables us to propose solutions at minimal costs with maximum lifespans.

Messaging Infrastructure Support

Our experts specialize in Microsoft Exchange and IBM Lotus Domino and can work with you to deliver the best solution for your business.

  • MS Exchange logoArchitecture proposal ranging from simple to  fully redundant distributed architecture
  • Proof of concept and load testing in SYSTEM4U server lab
  • Implementation and pilot management
  • Full support and service monitoring
  • Server and client interface modification
  • New system features development

Customer service support center is accessible to our customers.

There are three levels of availability based on selected SLA tier:

  • 24/7, 365 days a year
  • Daily from 8 AM to 8 PM *
  • Weekdays 9 AM to 5 PM *

Our customer service officers are available not only to solve technical issues when requested by the customers but are also responsible for monitoring the hardware and software infrastructure. You can reach our call center via phone and e-mail or through interaction with our agents using the Remote Support application.

 * applies to customer’s location time zone

Nonstop Monitoring

We provide active or passive server monitoring.

Active Server Monitoring includes but is not limited to:

  • Proactive problem identification and prevention
  • Specialized software (Microsoft SCOM) for non stop server and system monitoring
  • Regular manual critical systems functionality checkup
  • Option to test new software and/or updates in test environment

Passive Server Monitoring

Passive Server Monitoring is used in cases where the security setting does not allow our agents to perform Active Server Monitoring and the support is limited either to reactive support per customer request or to server log analysis.

 

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