User support
Apps that don’t work, forgotten passwords, lost or broken devices. When you have hundreds of devices in your business, sometimes things go wrong. When this happens, every phone user has a contact to our helpdesk and the technicians will solve the problem as quickly as possible. Before you solve a repair, make a warranty claim or buy and set up a new device, the employee cannot work effectively, their work is not done, and the company is losing money.
If they contact us directly, they will immediately get a replacement device set up just like the original one. They can continue working almost immediately – and we’ll handle the repair or warranty claim in the meantime.
A practical example
A logistics warehouse employee broke his work tablet for accessing an important work application. It was necessary to resolve the claim, which takes some time. We immediately sent him a new tablet with the same access to applications and documents and settled the claim. The company could continue working without interruption – it just had to make a single call to our helpdesk.